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Our Terms

Everything you need to know about using Elevated Extensions, including licensing terms, refund policies, support expectations, discounts, and your rights and responsibilities as a user.
Effective Date: November 12, 2025
We reserve the right to change this at any time
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Introduction

This Terms of Service Agreement ("Agreement") is a binding legal contract between you ("User" or "you") and Elevated Extensions ("Company," "we," or "us"). By accessing or using any part of our software, services, or website, you agree to be bound by the terms and conditions set forth in this Agreement. If you do not agree to all terms and conditions, you must not access or use our services.

Money Back Guarantee

Your satisfaction is our priority. All payments, including subscription renewals and lifetime deals (LTDs), are backed by our 90-day money back guarantee. If you're not satisfied for any reason, simply contact us within 90 days of your payment, and we’ll issue a refund.

Subscription and Licensing Models

We offer both subscription-based and one-time lifetime license options. You can cancel your subscription at any time via the customer portal. Once canceled, your subscription will remain active through the end of your current billing cycle. Lifetime licenses remain valid indefinitely for the licensed version.

All Access Pass and Lifetime Deals

Our Elevated All Access Pass entitles you to lifetime access and updates to all current and future plugins developed by Elevated Extensions. This is the only product that guarantees access to future releases. Other lifetime deals (LTDs) are limited to the specific products or extensions purchased at the time of sale. These LTDs do not include future plugins or extensions unless explicitly stated. For example, if we release a new product after your purchase, it will not be included in your LTD unless you hold an Elevated All Access Pass, and you will need to purchase it separately at the then-current price.

Software License

The PHP code of our plugins is licensed under the GNU General Public License (GPL). Other parts of the software, such as icons, JavaScript, and assets, are covered by their respective licenses. Refer to the license files included with the plugin for details.

Account Access and Client Use

Each license purchase grants you access to your account, where you can download purchased software and receive updates. You may use the software on behalf of your clients, but you are responsible for ensuring compliance with this Agreement. Account credentials must not be shared or resold. If we detect unauthorized sharing or misuse, we reserve the right to suspend or terminate your access without refund.

What is a client?

A client is someone for whom you are:

  • Building a custom website
  • Doing custom work on an existing website

A client is not someone who:

  • Has bought a theme or plugin that you sell
  • Has contracted you to configure their import or export
  • Has purchased a premade website from you

You may not bundle any of our extensions as part of another product, service, or include them as part of a hosted service.

Privacy

We respect your privacy. Please refer to our Privacy Policy for full details on how we handle and protect your personal data: https://elevatedextensions.com/privacy-policy

Trademark Policy

Do not use "Elevated Extensions" or "elex" in top-level domain names, plugin names, or product branding without explicit permission. We follow trademark policies similar to those used by the WordPress Foundation.

No Warranty

Our software is provided “as is,” with no warranties, express or implied. We do not guarantee error-free performance or that the software will meet all your requirements.

Limitation of Liability

In no event shall Elevated Extensions or its affiliates be liable for any damages, including direct, indirect, incidental, or consequential damages, arising from the use or inability to use our software or services.

Sole and Exclusive Remedy

If you are dissatisfied with our software or services, your only remedy is to stop using them and cancel your subscription or license. No other claims shall be honored.

Technical Support

We aim to provide responsive support but do not guarantee availability, speed, or resolution times. Support is offered at our discretion.

Indemnification

You agree to indemnify and hold harmless Elevated Extensions and its affiliates from any claims, liabilities, damages, or costs arising from your use of the software or violation of this Agreement.

Severability

If any provision of this Agreement is found invalid or unenforceable, the remaining terms will remain in effect.

Entire Agreement

This document constitutes the full agreement between you and Elevated Extensions regarding the use of our products and supersedes any prior agreements.

Changes to Terms

We may update these terms at any time. Significant changes will be communicated via email or website notices. Continued use signifies acceptance.

Discounts and Bundles

We may offer discounts or product bundles at our discretion. Terms of such offers will be clearly stated at the time of purchase.

Force Majeure

We are not responsible for delays or failures due to events outside our control, including but not limited to natural disasters, wars, internet outages, or legal restrictions.

Waiver

Failure to enforce any part of this Agreement does not constitute a waiver of our rights.

Assignment

You may not transfer your rights under this Agreement without our written consent. We may assign this Agreement at our discretion.

Contact Us

If you have any questions about these Terms of Service, please contact us at: support@elevatedextensions.com

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